Our team is happy to help! Please email customer service at Support@EDbyEllenBath.com or call us at 1-704-412-4639. Normal business hours are Monday - Thursday 8:30 AM - 5:00 PM EST, Friday 8:30 AM - 4:00 PM EST, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. Your email is important to us and our goal is for a Customer Service Specialist to respond by the next business day. We look forward to hearing from you!