FAQs


HOW DO I MAKE A PURCHASE?

Shopping with Bath.EDbyEllen.com is easy; just add selected items to your shopping cart, then click the “Shopping Cart” icon at the top right-hand corner of your browser window.

To add items to your shopping bag:

  • Click the desired item and select the applicable options and quantity.
  • Click the “Add to Cart” button.
  • Click on the “Shopping Cart” icon at the upper right-hand corner of the screen to view the items in your cart.
  • To continue shopping, simply click anywhere outside of the cart summary dropdown; to view your cart, click “View Cart”; to proceed to checkout, click “Checkout”.

To checkout:

  • Click the “Shopping Cart” icon at the top right-hand corner of your browser window. You will see the merchandise you have selected, including each item’s price and your subtotal.
  • To continue shopping, simply click anywhere outside of the cart summary dropdown
  • To view your cart, click “View Cart” to review, remove, or update the items in your cart. When you are ready to checkout, you can click “Proceed to Checkout” from the shopping cart page.
  • To proceed directly to checkout, click “Checkout”.
  • Sign in, create an account, or choose to proceed as a guest
  • Enter any applicable Promotion Codes at the right of the screen and click “Apply”.
  • Follow the prompts to complete your purchase.

When your purchase is complete, you will receive an order confirmation email at the address you provided. Save this email for your records as it includes an order number that you can use to check the status of your purchase on your My Account page.

If you have additional questions about how to make purchases on Bath.EDbyEllen.com, feel free to contact us via email at Support@EDbyEllenBath.com, Monday through Friday 9:00 a.m. – 5:00 p.m. EST, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day.


WHAT METHODS OF PAYMENT DOES BATH.EDBYELLEN.COM ACCEPT?

Bath.EDbyEllen.com currently accepts the following forms of payment: Visa, MasterCard, American Express, and Discover. We do not accept Gift Cards issued from EDbyEllen.com.

We are also unable to accept checks, cash, or money orders. Please see below for additional payment information.

  • For us to accept payment, your billing and credit card addresses must match.
  • EDbyEllen.com is not responsible for shipping issues due to typographical errors.
  • Immediately upon purchase, a pre-authorization will be placed on your card for your order amount. Your card will not actually be charged until your order ships.
  • Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges if applicable.

DO I HAVE TO SET UP AN ACCOUNT TO PLACE MY ORDER?

No, you do not need an account with Bath.EDbyEllen.com to shop with us. However, registering for an account with us is easy and provides you with the following benefits:

  • Quick and easy checkout
  • Personalized profile including payment options and address book
  • Email updates: be the first to hear about product launches and exclusive events
  • Calendar of events and ideas

To create your account, simply click here


HOW DO I REDEEM A PROMOTIONAL CODE?

Promotional codes may be offered seasonally or for a special event that will be automatically added to your order during the checkout process, you may sometimes qualify for an offer that is associated with a specific code.

To redeem an offer using a promotional code, simply follow the steps below:

  • On the Shopping Cart page, type the code into the “Have a Promo Code?” box at the upper right-hand side of the screen and click “Apply”.
  • Check to ensure that your promotion has been applied under “Summary” at the right-hand side of the screen, then click "Proceed to Checkout".
  • Promotions may also be added within the checkout pages.
  • Please note EDbyEllen.com promotional codes are NOT applicable for Bath.EDbyEllen.com

For further assistance, please contact us via email at Support@EDbyEllenBath.com, Monday through Friday 9:00 a.m. – 5:00 p.m. EST, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day, and Christmas Day.


WILL BATH.EDBYELLEN.COM CHARGE SALES TAX ON MY ORDER?

Depending on the state you reside in, Bath.EDbyEllen.com is required to collect sales tax as required by federal, state, county, and municipal law.


CAN I CANCEL MY ORDER?

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed. However, returning or exchanging your purchase is easy; for additional information, please visit our returns page or contact us via email at Support@EDbyEllenBath.com, Monday through Friday 9:00 a.m. – 5:00 p.m. EST, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. We apologize for any inconvenience and look forward to assisting you!


DO YOU SHIP TO PO BOXES?

Currently, we are not able to deliver to PO boxes or APO/FPO addresses.


HOW CAN I TRACK MY ORDER?

Tracking your order with Bath.EDbyEllen.com is easy! Simply sign into your account where you can check the status of your order. You will also receive an email notification when your order has shipped.


WHAT DO I DO IF MY SHIPMENT WAS INCOMPLETE OR IS LOST?

It is possible that your various items will arrive at different times. If it is still within the normal estimated delivery time frame, then please wait until that time frame is up – your package might still arrive. If your shipment is lost, please contact us via email at Support@EDbyEllenBath.com Monday through Friday 9:00 a.m. – 5:00 p.m. EST, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. We apologize for any inconvenience and look forward to assisting you!


HOW DO I RETURN OR EXCHANGE MY ORDER?

Please contact us via email at Support@EDbyEllenBath.com, Monday - Friday, 9:00 a.m. – 5:00 p.m. EST for assistance.


WHEN I MAKE A RETURN, WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

For returns made within the date range specified in our return & exchange policy, you will be charged a 20% restocking fee plus the return shipping charges.


HOW LONG WILL IT TAKE FOR MY REFUND TO COME THROUGH?

Please allow us approximately 10-14 business days to process returns; we will send you a confirmation email when your return is complete. Depending on your credit card company, it may take 1 billing cycle after your credit is applied for it to post to your account.


CAN I HAVE MY ORDER SHIPPED TO MULTIPLE ADDRESSES?

We are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.


CAN I HAVE MY ORDER SHIPPED TO ADDRESSES OUTSIDE THE UNITED STATES?

Unfortunately, at this time, Bath.EDbyEllen.com does not ship outside the 51 United States. As we grow, we hope to be able to ship internationally. If you would like your country to be considered for international shipping, please send an email to Support@EDbyEllenBath.com.


HOW CAN I RETRIEVE A LOST PASSWORD?

To re-set a forgotten password simply click “Forgot Password” on the login page, then enter your email address when prompted to do so. We will send you an email with a link to reset your password.


WHEN WILL CUSTOMERS BE BILLED FOR ORDERS?

Customers will be billed after the order ships from one of our warehouses.


DOES THE PERSON PLACING THE ORDER HAVE TO BE THE CARDHOLDER?

Yes, for legal reasons, the person making any order, exchange or return must be the cardholder.


PRIVACY POLICY

Please click here to be redirected to EDbyEllen.com to review the Privacy Policy.


WHERE DO I FIND OUT ABOUT THE ELLEN DEGENERES SHOW?

For information regarding the Ellen Show, please visit www.EllenTV.com.


DO YOU HAVE A QUESTION WE DIDN’T ANSWER HERE?

We are glad to offer our assistance. Contact us via email at Support@EDbyEllenBath.com, Monday through Friday 9:00 a.m. – 5:00 p.m. EST, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. We look forward to speaking with you!